Privacy Policy

Your privacy is important to us. We highly value the trust you place in us. That’s why we protect every piece of personal information you share with us. This document explains whether and how we may use and process your data when necessary. You will also find information on how to contact us if you have questions about your personal information.

Kitesurfshop offers online services through its website in addition to its physical store and kite repair service (Kitereparatie). Kitesurfshop may update this Privacy Policy from time to time, so we recommend visiting this page regularly to stay informed. If you do not agree with the terms of this Privacy Policy, please stop using our services.

What personal information do we collect?

When you place an order, you may be asked to provide your name, address, phone number, email address, and payment information.

Why does Kitesurfshop collect and use your data?

Orders:
First and foremost, we use your personal information to process and complete your online order.

Customer service:
Our customer service team is always ready to help. The information you provide allows us to respond when you need assistance.

Reviews:
We may use your contact information to send you an invitation to leave a review. This helps other kitesurfers make informed decisions about our products or services.

Marketing activities:
We also use your information for marketing activities, as permitted by law.

For example:
When you place an order or use our service, we may use your contact details to send you news or similar offers. With your permission, we may also send email newsletters. These are sent a maximum of 2 to 3 times per month. You can unsubscribe from marketing communications at any time via the "Unsubscribe" link in every newsletter.

Other communication:
There may be other instances where we contact you by email, mail, phone, SMS, or WhatsApp. This depends on the contact information you have shared with us. Possible reasons include:

• Responding to a request or question you’ve submitted.
  
  

• Providing additional information we believe is important to complete your order.
  
  

We believe this service is valuable, as it enables us to provide the most suitable product or support based on your needs.

If you use our services, we may send you a survey or invite you to leave feedback about your experience with Kitesurfshop.

We may also send you other order- or service-related information, such as how to get in touch with Kitesurfshop for support.

Improving our services:
Lastly, we use personal data for analytical purposes to enhance our services, improve the user experience, and increase the functionality and quality of our offerings.

How do we use social media?

We use social media to promote, enhance, and facilitate our services and those of our partners. For example, social media plugins are integrated into the websites Kitesurfshop.nl and Kitereparatie.com.

When you click on one of these buttons and log in using your social media account, information may be shared with the social media platform and potentially displayed on your profile, making it visible to others in your network.

Does Kitesurfshop share your personal information with third parties?

No, unless it is strictly necessary to assist you with a question, product, or order — and only with your explicit permission.

Still have questions?
Feel free to email us at info@kitesurfshop.nl.